Introduction Free Live Support
There is no reason live chat shouldn’t be easy. Free Live Support
It’s about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a far too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small companies provide instant answers and convert more prospects.
You are not likely to locate anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with customers who need answers fast.
So let’s have a deeper look to the live chat platform to understand who it’s best for and which of those features are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, boundless chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it has normally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user friendly interface. They also like the way the tab switches into a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd said that they were able to persuade customers to commit to a buy within minutes of communication through the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it difficult to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your visitors. By way of example, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your site in real time. So if somebody is considering a pair of sneakers you sell on your website, you know exactly what to start speaking about, and you even have the instruments for creating canned answers for certain components of your site. Free Live Support
The obvious beginning to this review is the true chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees all of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (where the chats come in real-time), but it also lets you see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like prior to, during and following the conversation. Don’t hesitate to change around colors, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would like to handle live chats while on the move. For instance, if you need to leave the office but still wish to give the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually executing the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer service is constantly handled, as it functions just like texting from the cell phone.
The coverage is one of the strongest sections of Chat, since it not only provides you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you will discover for live chat. By way of example, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information on the best way to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email support in-app and about the web site for many programs. Free Live Support
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company offers a solid free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of features you don’t get with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 website, unlimited chats each month, per 1 day discussion history and native cellular apps.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the former plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything from the former plan and support for ten users, five sites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may assist you in keeping expenses down. In this article, we discuss with you some answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read the following instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is important that the software integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and small operations with just a couple of products and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with big aid groups. Free Live Support