Why choose Crisp? Free Live Support Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect decision for your business and startup as well. You may understand how to compare live talks and that metrics could be important for you too. Free Live Support Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality service rather than quantity as well as the pricing appears to outperform the benefit. So our decision was clear at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we attempted had that attribute, some at higher price tagsothers combined with a badly executed search feature, and so the background wasn’t available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can not limit on the connections we create because we actually want to make contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do in Storyblok, we do not wish to limit the consumer to the usage of the machine (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in all options we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics those live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is kinda Intriguing, it is something you can control. You could choose 1 accounts for the whole team (which can be cheap with most options ), or you might go for one seat for every team member. Since we like to get this personal approach to our clients the notion of using one account for the entire team was dropped immediately. We have started to compare the very first paid program contrary to the majority of the high tier plans to observe how the price scales . The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for analyzing. Free Live Support Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we focused on how they operate and function together with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the clients. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we compared the lower tier programs and attribute together with the maximum tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those attribute we didn’t need but might have to pay for. We are glad to say that we believe we got the very best match for us, maybe it will fit as well for you. We found the list of 8 facets above is all you need to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had the same experience with other live chats too, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all clients that are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that choice. If you’ve got a question or want to inform us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Free Live Support Software