Intro Free Live Support Software
Giving your software the name of an entire Category of software is rather a bold move. Their title”LiveChat” certainly sends a message out:”we would like to shape the market” We are going to figure out if that is true. Free Live Support Software
It is worth noting that unlike other providers within this area, LiveChat bills you per concurrent user. That means one seat may be used by numerous agents, which can be very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 per month. Should you need more than just four topics and a full discussion history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast as well as a job scheduler module.” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it’s important not only to observe how pros evaluate it in their reviews, but also to discover if the actual people and companies that purchase it are actually happy with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a wide selection of social media websites. The information is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t regret.
LiveChat is a chat and help desk program Intended for your support and service teams. It includes tools which you could use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your team to talk to customers and possible clients directly on your websites and in real time.
There are 3 main elements of LiveChat — a Online chat window, web-based control panel, and operator application. The operator application has cross platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of features and Abilities, and likely the most tools one of the live chat options that we have reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Besides English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You can check if they’re utilizing shopping cart, or even abandoning an arrangement –and invite them to chat in case they do. Your helpdesk team representative can speak to more people in less time when compared using a telephone agent. The software can quickly create reports for each of your helpdesk staff representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the rate of your team’s answers and evaluate how to improve the ceremony. Free Live Support Software
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides full help desk performance with its own ticketing system built into the stage. For this , you acquire a substantial advantage over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone can’t handle, and lets you get rid of long queues while engaging customers with your fast replies. Its ticket management capacity allows to supply tickets from discussion and mails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which can be used to identify areas which may be optimized and improved. It is possible to measure chat duration, first reaction times, and traffic traffic. These reports, along with staffing forecast, can enable you to correct the number of brokers to cover all chats. Clients can also see the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and control for example easily changing any part of the chat window, both regarding appearances in addition to behavior. You can even add your own social media buttons so that your customers can reach your lover page directly from chat, and even personalize agent profiles not just with titles and names but also with real photos to find the best results. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and service providing you not just an efficient and reliable communications platform along with your customers, but also aims and revenue tracker. Embedding a few lines of code on your own sites and you’re good to go, allowing a real-time tool to engage and interact with your visitors or customers, and quantifying the outcomes of those participation. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your online business. Free Live Support Software
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a chat from Jane. He sees at the history she was requesting a return policy. As he expects — she wants to return her shoes. As it’s Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the conversation because”yield”.
Features: chat background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks customers’ action on the website. He finds John Parker spends some time on a specific product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, therefore John decides to make a purchase. John leaves a positive feedback about business’s customer service.
Features: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what’s shop’s return policy. She wants an answer to her question as soon as possible but she does not like making calls. Fortunately, she can begin a chat with a live conversation representative. Jane types inside her question oblivious that Dave can already see exactly what she is writing. As her question is quite a common person, Dave enters a previously saved message, therefore he doesn’t need to write it over. Jane sends her message and within a second she receives a URL to the return policy along with a full explanation of steps she needs to take. She finishes the conversation and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the subsequent SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged yearly (roughly $39 billed monthly) Ideal for fulltime assistance team
Business Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 businesses
LiveChat is one of the goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your team with different statuses (open( pending( solved).
It is not the cheapest live chat software but certainly one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were thinking of acquiring a live chat software, I believe that they would have to look no more. Free Live Support Software