Introduction Free Live Support Software
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the tool, and using live chat available on your own site is a process which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Free Live Support Software
The Live chat program is a great deal more involved than your normal customer. You will have the ability to see each of the visitors which are on your website at any given time, as well as their IP address, their own referral origin, their regional time, working system and much more. While some of this information is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are attracted to a site which looks somewhat old fashioned. It seems like it’s full of ads, except it’s only a site edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions between representatives. Another agent can follow-up the situation and reply within seconds. It’s helpful when an agent does not possess the knowledge to solve the case. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Free Live Support Software
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your website, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and annually. Paying annually is your best option or all of the plans. They offer 3 plans — little business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight into what clients are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the program, you might find there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted without any price for 30 days. All features (outside of further operators) can be accessed with this absolutely free time trial period. Provide Support will not continually harass you if you don’t take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Free Live Support Software