Intro Free Live Support Software
There’s no reason live chat should not be simple. Free Live Support Software
It’s about connecting with your clients and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program which aids small businesses deliver instant replies and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with clients who need answers fast.
So let’s take a deeper look to the live chat system to understand who it is best for and all of those attributes are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it has normally positive evaluations. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is simple to setup and navigate due to its user-friendly interface. They also like how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a purchase within moments of communication via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He explained that this makes it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you may track your visitors. By way of example, if you are sitting on the Chat backend you have the capability to view which users are browsing your site in real-time. So if someone is considering a pair of shoes you sell on your website, you understand exactly what to start speaking about, and you have the tools for making canned responses for certain components of your website. Free Live Support Software
The obvious beginning to this review is that the true chat interface. Does it feel useable for both beginners and advanced users?
Everything starts by revealing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees all the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the chats come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re offered for chatting so that clients know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box appears like before, during and after the dialog. Feel free to modify about colours, set triggers for when the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You have the opportunity to go with the default stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would like to handle live chats while on the move. By way of example, if you need to leave the office but still wish to provide the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are carried over to the mobile programs. You’ve got settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your website in real-time. Your customer support is constantly managed, since it functions just like texting from the phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only provides you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other options you’ll discover for live chat. By way of example, a blog is provided for studying about updates and suggestions, while the Guides page is filled with information on the best way to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email support in-app and about the web site for many programs. Free Live Support Software
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the provider delivers a strong free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of features you don’t get together with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for one user, 1 website, boundless chats each month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 a month you get everything out of the previous plan and support for ten consumers, five sites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can assist you in keeping expenses down. In this report, we discuss with you some responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t pleased with their services. Read the following directions to find out the cancelation terms along with other details.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
When deciding upon a live chat software, it’s important that the program integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with only a couple of products and one rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with big aid teams. Free Live Support Software