Why choose Crisp? Free Live Technical Support Chat
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics might be important for you too. Free Live Technical Support Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing appears to outperform the advantage. Our decision was clear at the moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we tried had this feature, some at higher price tags, others combined with a poorly executed search feature, and so the history wasn’t available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the contacts we make because we really wish to earn contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do in Storyblok, we do not want to limit the user to the use of this machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we tested and largely available in the first paid program.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send relevant content based on some metrics those live chats provide. In all honesty, we are not sending many emails, because we hate spam on our side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is kinda Interesting, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with most options ), or you could go for a single chair for each team member. Since we want to get this personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We’ve started to compare the very first paid plan contrary to the majority of the high tier plans to observe the way the price scales . The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for testing. Free Live Technical Support Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we concentrated on how they work and function together with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the customers. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier programs and attribute with the maximum tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those feature we didn’t need but would need to pay for. We are glad to state we think we have the very best fit for us, maybe it will fit as nicely for you. We saw the list of 8 aspects above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers that are looking for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are glad we made that choice. In case you have a question or want to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Free Live Technical Support Chat