Intro Free Live Technical Support Chat
Giving your applications the title of a whole Category of applications is quite a bold move. Their name”LiveChat” clearly sends a message out:”we would like to shape the market.” We’ll find out if that is true. Free Live Technical Support Chat
It is worth noting that unlike other providers within this area, LiveChat bills you a concurrent user. That means one chair can be used by multiple agents, which can be very advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. If you need more than just four topics and a complete chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and provides a staffing prediction in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it is important not just to see how pros evaluate it in their reviews, but also to discover if the actual people and businesses which purchase it are really satisfied with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a wide selection of social media sites. The data is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It includes tools that you can use for your online sales and promotion, web analytics, and live customer support or service requirements. The platform empowers you and your staff to talk with clients and potential customers directly on your sites and in real time.
There are 3 main elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator program has cross-platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat offers a Wide Selection of attributes and Abilities, and likely the greatest number of tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of other platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You can check if they’re utilizing shopping cart, or even abandoning an order–and invite them to chat if they do. Your helpdesk team agent can talk to more people in less time compared using a telephone representative. The program can quickly generate reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the rate of your group’s responses and evaluate how to improve your service. Free Live Technical Support Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing platform built into the platform. With this , you acquire a substantial advantage over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and telephone cannot handle, and allows you to remove lengthy queues while engaging customers with your quick replies. Its ticket management capability allows to supply tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that may be used to identify areas that may be improved and optimized. It’s possible to quantify chat length, first reaction times, and queued visitors. These reports, together with staffing forecast, can enable you to adjust the amount of brokers to cover all chats. Customers can also find the number of chats, achieved goals, and client satisfaction levels. Having complete visibility over your chat history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and control such as readily altering any part of the chat window, both regarding appearances as well as behavior. You could even add your own social networking buttons so your customers can reach your fan page directly from discussion, and also personalize agent profiles not just with names and titles but also with actual photos to get the best results. Further, you get to use engagement graphics — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for e commerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat software tool for e-commerce revenue and service providing you not only an efficient and reliable communications platform along with your customers, but also aims and sales tracker. Embedding a few lines of code on your websites and you’re good to go, allowing a real-time tool to engage and interact with your customers or clients, and measuring the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your online business. Free Live Technical Support Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees at the history she was asking for a return policy. As he anticipates — she wants to return her shoes. As it is Simon who copes with returns, Dave transports Jane to Simon. Dave also tags the conversation as”yield”.
Features: chat background, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, so John decides to make a buy. John leaves a positive comments about company’s customer services.
Features: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to understand what’s shop’s return policy. She needs an answer to her question when possible but she doesn’t enjoy making calls. Luckily, she can start a chat with a live chat agent. Jane types inside her question oblivious that Dave can already see what she is writing. As her query is quite a common one, Dave enters a previously saved message, therefore that he doesn’t have to write it over. Jane sends her message and inside a second she receives a URL to the return coverage along with a complete explanation of steps she needs to take. She finishes the chat and rates it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the subsequent SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged annually (roughly $39 billed yearly ) Ideal for fulltime support team
Business Plan: $50 per seat/month billed yearly (or $59 billed yearly ) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our site earlier, the amount of discussion requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go into this station and can be handled more easily by your team with various statuses (open( pending( solved).
It is not the most affordable live chat software but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were thinking of acquiring a live chat program, I think they would need to look no more. Free Live Technical Support Chat