Intro Free Live Technical Support Chat
There is no reason live chat shouldn’t be simple. Free Live Technical Support Chat
It’s about connecting with your customers and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small companies deliver instant replies and convert more prospects.
You’re not likely to locate anything mad with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with customers who want answers quickly.
So let us take a deeper look to the live chat platform to understand who it is ideal for and all of the attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s generally positive evaluations. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is simple to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches into a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd said that they have been able to persuade customers to commit to a buy within minutes of communication via the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra whined about getting timed out without notifications. He explained that making it hard to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you can monitor your traffic. By way of instance, if you are sitting on the Chat backend you have the ability to see which users are surfing your website in real time. So if somebody is considering a pair of sneakers that you sell on your website, you understand exactly what to start speaking about, and you even have the instruments for creating canned responses for certain components of your site. Free Live Technical Support Chat
The obvious beginning to this review is the actual chat interface. Does it feel useable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees each of the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the chats come in real-time), but it also allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like prior to, during and after the conversation. Feel free to modify around colors, set triggers for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d love to handle live chats while on the move. By way of example, if you need to leave the workplace but still wish to provide the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are all taken over to the mobile apps. You’ve got settings for actually carrying out the talks, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your website in real-time. Your customer support is constantly handled, since it works like texting from your cell phone.
The coverage is one of the strongest sections of Chat, because it not only gives you the performance for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics with time. You can monitor your client satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you will find for live chat. For instance, a site is supplied for studying about updates and suggestions, while the Guides page is filled with advice about the best way best to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email service in-app and on the website for all plans. Free Live Technical Support Chat
Pure Chat does not have a free trial. However, you do not need one at all, since the provider offers a solid free plan you could continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of characteristics that you don’t get together with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, one website, boundless chats each month, per one day chat history and native mobile apps.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything from the former plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the former plan and service for ten users, five sites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can help you keep expenses down. In this report, we share with you some answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t pleased with their services. Read these directions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it is essential that the program integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with just a couple of products and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with large support groups. Free Live Technical Support Chat