Introduction Free Live Text Chat
There’s no motive live chat shouldn’t be easy. Free Live Text Chat
It’s about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a much too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses provide instant replies and convert more prospects.
You are not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with clients who want answers quickly.
So let’s have a deeper look to the live chat system to understand who it’s best for and which of the features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s normally favorable evaluations. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd stated that they were able to convince customers to commit to a purchase within moments of communication through the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their products without the usage of phone calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out with notifications. He explained that making it hard to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you may monitor your visitors. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your website in real time. So if someone is considering a pair of sneakers you sell on your site, you understand exactly what to start talking about, and you have the tools for creating canned answers for certain parts of your website. Free Live Text Chat
The obvious beginning to this review is that the actual chat interface. Does it feel usable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the talks arrive in real time ), but it also allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are available for chatting so that clients know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like before, during and following the dialog. Feel free to change around colours, set causes for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d love to handle live chats while on the move. By way of instance, if you have to leave the office but still wish to give the best support on the market, you won’t have to fret about it using a mobile app.
Pretty much all of the features you would find on the regular dashboard are all carried over to the cellular apps. You have settings for actually executing the talks, together with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your website in real time. Your customer service is continually managed, as it functions just like texting from your phone.
The coverage is just one of the strongest parts of Chat, because it not only provides you the performance for exporting accounts, but it provides amazing graphs and imagery for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. For instance, a site is supplied for studying about updates and tips, while the Guides page is full of advice about the best way to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page offers you a good idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email service in-app and on the website for all plans. Free Live Text Chat
Pure Chat does not have a free trial. But you do not want one at all, because the company delivers a strong free plan you could continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of features that you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything from the previous plan and service for ten users, five sites, an infinite chat history and also the capacity to remove the Chat branding.
We like the Free plan for people just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may help you keep down expenses. In this article, we discuss with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following directions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to clients’ queries from anyplace.
When choosing a live chat program, it’s essential that the program integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with large aid teams. Free Live Text Chat