Intro Free Live Video Chat
There’s no motive live chat shouldn’t be easy. Free Live Video Chat
It is about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small companies provide instant answers and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers fast.
So let us have a deeper look into the live chat system to know who it is best for and which of the features are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally favorable evaluations. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the program is easy to set up and navigate due to its user friendly interface. They also like the way the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a purchase within moments of communicating through the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He explained that this makes it difficult to keep agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the right time depends on how well you may track your visitors. For example, if you’re sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your website in real time. So if someone is looking at a pair of shoes you sell on your site, you know precisely what to begin speaking about, and you even have the tools for creating canned responses for certain components of your website. Free Live Video Chat
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees all of the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the chats come in real-time), but it also lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes from, and you can schedule when you’re available for chatting so that clients know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like before, during and following the dialog. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which can be nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who would like to handle live chats while on the go. For example, if you have to leave the workplace but still wish to give the best support out there, you won’t have to worry about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are all taken over to the mobile apps. You’ve got settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real-time. Your customer service is constantly managed, since it works just like texting from the cell phone.
The reporting is one of the strongest sections of Pure Chat, because it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will find for live chat. For example, a blog is supplied for studying about updates and suggestions, while the Guides page is full of information about how best to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email support in-app and on the web site for all plans. Free Live Video Chat
Pure Chat doesn’t have a free trial. However, you do not want one at all, because the provider delivers a solid free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get together with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you get support for one user, one website, boundless chats per month, a one day discussion history and native mobile apps.
Starter — For $20 per month you get support for two users, two sites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you get everything from the former plan and support for ten consumers, five sites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We like the Free plan for people simply testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how employing a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may help you keep expenses down. In this report, we discuss with you some responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not satisfied with their services. Read the following directions to learn the cancelation terms along with other details.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
When choosing a live chat software, it is essential that the program integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with just a couple of products and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with big aid groups. Free Live Video Chat