Background Free Live Website
There is no reason live chat should not be simple. Free Live Website
It is about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops offer you a far too intimidating interface using tools which are overkill for this type of rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program which helps small companies provide instant replies and convert more leads.
You are not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with clients who want answers fast.
So let us have a deeper look to the live chat platform to know who it is ideal for and which of the attributes are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s normally favorable ratings. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the program is simple to set up and navigate due to its user-friendly interface. They also like how the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a positive review of Chat on G2 Crowd stated they have been able to persuade customers to commit to a buy within minutes of communicating via the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their products without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you can monitor your traffic. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your website in real-time. So if someone is considering a pair of shoes that you sell on your website, you understand precisely what to begin speaking about, and you have the instruments for creating canned answers for certain components of your website. Free Live Website
The obvious beginning to this particular review is that the true chat interface. Does this feel usable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees all the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box looks like prior to, during and following the conversation. Feel free to modify around colors, set triggers for as soon as the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would like to manage live chats while on the move. By way of instance, if you have to leave the office but still want to provide the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually executing the talks, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your site in real time. Your customer service is constantly managed, since it works like texting from the cell phone.
The coverage is one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you’ll find for live chat. For example, a site is provided for studying about updates and tips, while the Guides page is full of advice on how to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you an notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email service in-app and about the web site for all programs. Free Live Website
Pure Chat doesn’t have a free trial. However, you don’t want one at all, because the company offers a strong free plan you could continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of features you don’t get with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats each month, per 1 day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the former plan and support for ten users, five sites, an infinite chat history and the ability to eliminate the Chat branding.
We like the Free plan for individuals just testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can help you keep expenses down. In this report, we share with you some answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following directions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s important that the program integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and small operations with just a few products and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with big support teams. Free Live Website