Summary Free Modx Templates
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Free Modx Templates
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox part, available from the program’s sidebar — there land all the incoming requests from your customers. Then, we have a section Chats, where you are able to see your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have site visitors section, telling us about all the folks on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have just two plans: one is quite basic and another one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Free Modx Templates
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is convenient for accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you change between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on mobile, they will surely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the whole documentation programmers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which track the quality of your customer service.
In terms of the Plan, The entire website looks very nice and I can also say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I had been on the main site , I clicked on the conversation window three days, before I understood I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are looking for a standard live chat option, it actually does come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I believe They’ll be scaling and providing other plans using a larger range of features To satisfy their future clients. Free Modx Templates