Introduction Free One On One Online Chat
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Free One On One Online Chat
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see how many measures are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox section, available in the app’s sidebar — there territory all of the incoming requests from your customers. Then, we have a section Chats, where you can view your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little feature is put on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about each the folks on our site.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Free One On One Online Chat
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that visitors could leave you their amount and you can call them back at your first convenience. On their site they’re stating:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, which is the entire documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the quality of your customer services.
In terms of the Plan, The entire website looks very nice and I may even say that UX doesn’t lack in that department. There’s one thing which confused me when I was on the primary website, I clicked on the chat window three times, before I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are looking for a basic live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they offer, and I think They will be scaling and supplying other programs with a larger range of features To meet their future customers. Free One On One Online Chat