Why Select Crisp? Free Online Chat Application
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right choice for your business and startup too. You will understand how to compare live chats and which metrics might be significant for you also. Free Online Chat Application
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity as well as the pricing seems to outperform the advantage. So our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we tried had this attribute, a few at higher price tags, others together with a poorly implemented search feature, therefore the history was not available. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can’t limit on the connections we create because we actually wish to earn contact with them all. Endless contacts was what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the identical way we do in Storyblokwe don’t wish to restrict the consumer to the use of this machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most options we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live chats offer. To be honest, we are not sending many mails, because we also hate spam on the side. So we want to send certain mails to particular target groups and : we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Intriguing, it’s something that you can control. You could choose one account for the entire team (which is cheap with the majority of options ), or you could go for one seat for each team member. Since we want to have this personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We have started to compare the first paid program against the majority of the high tier plans to see the way the cost scales . The greatest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for testing. Free Online Chat Application
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower tier plans and feature with the highest tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those feature we didn’t need but would have to cover. We are pleased to say we think we have the best fit for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you need to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all of customers that are searching for a live chat themselves. We’ve updated to the Crisp endless plan a while ago, and are glad that we made that choice. If you’ve got a query or wish to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Free Online Chat Application