Introduction Free Online Chat Client
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Free Online Chat Client
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, available in the app’s sidebar — there land each the incoming requests from the clients. Then, we’ve got a section Chats, where you can see your current discussions. It looks like this:
When conversing with your Clients you can quickly check their data this convenient little attribute is put on the right and it is invaluable when targeting your customers’ needs. What is more, below we have site visitors section, telling us about each the people on our website.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it is not very scalable. You’ve just two plans: one is very basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Free Online Chat Client
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to answer. All messages from social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time searching through your shop on mobile, they will surely find it very convenient.
In case that is not sufficient, They are throwing an API for developers, which is the whole documentation programmers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that track the quality of your customer service.
In terms of the design, The whole site looks really nice and that I can even say that UX doesn’t lack in that department. There’s one thing that confused me though: when I was on the primary site I clicked on the conversation window three times, before I understood I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re looking for a basic live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and supplying different plans using a larger range of features To meet their future customers. Free Online Chat Client