Intro Free Online Chat Service
Giving your software the name of a whole Category of applications is rather a bold move. Their name”LiveChat” certainly sends out a message:”we would like to shape the marketplace .” We’ll figure out whether that’s true. Free Online Chat Service
It’s worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one chair can be used by numerous agents, which can be particularly advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. If you need more than just four topics and a complete discussion history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We realize that when you make a decision to Purchase Live Chat Software it is important not just to observe how pros assess it in their reviews, but also to discover if the real people and companies which purchase it are really satisfied with the product. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat reviews across a broad range of social networking websites. The information is then presented in an easy to digest form revealing how many individuals had negative and positive experience with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools which you can use for your internet sales and promotion, web analytics, and live customer care or service requirements. The platform empowers you and your team to talk with customers and possible clients directly on your websites and in real time.
There are 3 Major components of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross-platform capacities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat offers a Wide Selection of attributes and Capabilities, and likely the greatest number of tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, client participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check if they’re utilizing shopping cart, or abandoning an order–and invite them to chat in case they do. Your helpdesk team representative can speak to more people in less time compared with a telephone agent. The software can quickly create reports for every one of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to measure the speed of your team’s answers and evaluate how to improve your service. Free Online Chat Service
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its ticketing system built into the platform. For this alone, you gain a significant edge over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t manage, and allows you to remove lengthy queues while engaging customers with your fast replies. Its ticket management capability allows to supply tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which can be used to identify areas that may be improved and optimized. It is possible to measure chat duration, first response times, and traffic traffic. These reports, together with staffing prediction, can enable you to correct the number of brokers to cover all chats. Customers may also find the number of chats, attained goals, and client satisfaction levels. With complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you greater flexibility and management for example easily changing any portion of the chat window, both in terms of appearances in addition to behavior. You could even add your own social networking buttons so that your customers can reach your fan page straight from chat, and even customize agent profiles not only with names and titles but also with actual photographs to find the best outcomes. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and service providing you not only an efficient and reliable communications platform with your customers, but also aims and revenue tracker. Embedding a few lines of code onto your own websites and you’re good to go, allowing a real-time tool to engage and interact with your visitors or customers, and quantifying the results of these engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anywhere, anytime global access and operation for your internet business. Free Online Chat Service
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees in the background she had been asking for a return policy. As he expects — she wants to return her shoes. As it’s Simon who deals with yields, Dave transports Jane to Simon. Dave also tags the conversation because”yield”.
Characteristics: chat history, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a particular merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, so John decides to make a buy. John leaves a favorable comments about company’s customer services.
Characteristics: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to understand what is shop’s return policy. She needs an answer to her question when possible but she doesn’t like making calls. Fortunately, she can begin a conversation with a live conversation agent. Jane types in her question oblivious that Dave can see exactly what she is writing. As her question is rather a common person, Dave enters a previously saved material, so that he does not have to write it over. Jane sends her message and inside a second she gets a link to the return coverage and a complete explanation of steps she needs to take. She finishes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the subsequent SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best strategy for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed yearly ) Ideal for full-time support staff
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 companies
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We were surprised that compared to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be handled more easily by your team with various statuses (open( pending, solved).
It’s not the most affordable live chat applications but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of obtaining a live chat software, I think that they would have to look no more. Free Online Chat Service