Overview Free Online Chat Service
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are many customizable facets of this particular tool, and having live chat which can be found on your own website is a process which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Free Online Chat Service
The Live chat app is much more involved than your normal customer. You will be able to observe each of those visitors that are on your website at any particular time, as well as their IP address, their referral origin, their regional time, working system and much more. While some of this info will be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website which looks a little old fashioned. It looks like it is packed with ads, but it is only a website version of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between agents. The other agent can follow the case and reply within minutes. It’s helpful when an agent doesn’t possess the knowledge to solve the case. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Free Online Chat Service
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your site, it definitely discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is your best option or each the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight into what clients are searching for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the application, you may find there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period whether you’d like to continue from there. Free Online Chat Service