Intro Free Online Chat Service
There’s no reason live chat should not be easy. Free Online Chat Service
It’s about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface with tools which are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small companies provide instant replies and convert more prospects.
You are not likely to find anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with clients who need answers quickly.
So let’s take a deeper look into the live chat system to understand who it’s ideal for and which of those features are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it has generally positive evaluations. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is easy to set up and navigate due to its user friendly interface. They also like the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said they have been in a position to convince customers to commit to a buy within minutes of communication via the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it hard to maintain agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you can monitor your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your website in real-time. So if somebody is looking at a pair of shoes you sell on your site, you understand exactly what to start speaking about, and you have the tools for making canned answers for certain parts of your website. Free Online Chat Service
The obvious beginning to this review is that the true chat interface. Does it feel useable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees each the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the talks arrive in real-time), but it also allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re available for chatting so that customers know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box looks like prior to, during and after the dialog. Feel free to change around colors, set causes for when the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You have the opportunity to go with the default stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who would like to manage live chats while on the move. For instance, if you need to leave the workplace but still want to give the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are carried over to the cellular programs. You’ve got settings for actually carrying out the talks, together with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your site in real time. Your customer service is continually handled, since it functions like texting from the phone.
The reporting is just one of the strongest sections of Chat, since it not only gives you the performance for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you’ll find for live chat. For example, a blog is supplied for reading about updates and tips, while the Guides page is filled with advice about the best way best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page offers you a good notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email support in-app and on the website for all programs. Free Online Chat Service
Pure Chat doesn’t have a free trial. But you do not want one at all, since the provider offers a solid free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of characteristics you don’t get together with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 site, boundless chats each month, a 1 day discussion history and native mobile programs.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you get everything out of the former plan and service for ten users, five websites, an unlimited chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for people simply testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this report, we discuss with you a few answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read the following directions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the software integrates with other software your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and small operations with only a few products and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with big aid groups. Free Online Chat Service