Overview Free Online Chat Software For Website
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this particular tool, and having live chat available on your own website is a procedure that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Free Online Chat Software For Website
The Live chat app is a great deal more involved than your normal customer. You will have the ability to observe each of the visitors which are on your website at any given time, as well as their own IP address, their referral origin, their regional time, operating system and much more. While some of this information is going to be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a site which seems somewhat old fashioned. It looks like it’s packed with ads, but it is only a website version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats between agents. The other agent can follow the situation and reply within minutes. It’s helpful when an agent does not possess the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Free Online Chat Software For Website
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character here might have no effect on customer support on your site, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every two months, every six months and annually. Paying annually is the ideal option or all the plans. They offer 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight into what customers are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the program, you might discover there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All features (outside of additional operators) could be accessed with this free time trial period. Provide Support won’t always harass you if you don’t take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and service that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to provide this app a download, try it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Free Online Chat Software For Website