Intro Free Online Chat Software
Giving your applications the title of a whole Category of applications is rather a daring move. Their name”LiveChat” clearly sends out a message:”we want to shape the marketplace ” We’ll find out whether that is true. Free Online Chat Software
It’s worth noting that unlike other providers in this area, LiveChat bills you a concurrent user. That means one seat may be used by multiple agents, which is particularly advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. If you need more than only four themes and a full chat history, you should take a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction as well as a job scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We realize that when you create a decision to buy Live Chat Software it’s important not just to see how experts assess it in their reviews, but also to find out if the actual people and companies which purchase it are really happy with the item. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a broad selection of social media sites. The data is then presented in an easy to digest form revealing how many people had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools which you could use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your team to converse to clients and possible clients directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Online chat window, online control panel, and operator application. The operator program has cross platform capacities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of attributes and Abilities, and probably the most number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and more.
Additionally, it provides real-time website traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check if they are using shopping cart, or even abandoning an order–and encourage them to talk in case they do. Your helpdesk team agent can talk to more people in less time compared with a telephone agent. The software can quickly generate reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the rate of your group’s responses and assess how to improve the service. Free Online Chat Software
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing system built into the platform. For this , you acquire a substantial advantage over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone can’t handle, and lets you get rid of lengthy queues while engaging customers with your quick replies. Its ticket management capacity allows to source tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports which can be used to identify areas that can be optimized and improved. It’s possible to quantify chat length, first response times, and traffic traffic. These reports, along with staffing forecast, can enable you to correct the number of agents to cover all chats. Clients may also find the amount of chats, attained goals, and client satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you even greater flexibility and management for example easily altering any part of the chat window, both regarding looks as well as behaviour. You could even add your personal social networking buttons so your customers can reach your lover page directly from chat, and even customize agent profiles not only with names and titles but also with real photographs to find the best results. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and service providing you not just an efficient and dependable communications platform with your clients, but also goals and revenue tracker. Embedding a few lines of code on your own websites and you are good to go, allowing a real-time tool to engage and interact with your visitors or customers, and quantifying the results of those participation. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anywhere, anytime global access and functionality for your internet business. Free Online Chat Software
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a conversation from Jane. He sees at the background that she was asking for a return policy. As he anticipates — she wants to return her shoes. As it’s Simon who deals with yields, Dave transfers Jane into Simon. Dave also tags the conversation as”return”.
Characteristics: chat background, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks clients’ action on the site. He notices that John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a favorable comments about business’s customer services.
Characteristics: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to understand what’s store’s return policy. She needs an answer to her question when possible but she does not like making calls. Fortunately, she can begin a chat with a live conversation representative. Jane types in her question unaware that Dave can already see what she’s writing. As her query is quite a common person, Dave enters a previously saved message, so that he doesn’t have to write it on. Jane sends her message and within a second she receives a URL to the return policy and a full explanation of steps she needs to take. She finishes the conversation and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the subsequent SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed yearly (roughly $39 billed monthly) Ideal for fulltime assistance staff
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our site before, the amount of chat requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be managed more easily by your group with different statuses (open( pending( solved).
It is not the cheapest live chat applications but surely among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of acquiring a live chat software, I believe that they would need to look no further. Free Online Chat Software