Why Select Crisp? Free Online Chatting Websites
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right decision for your business and startup too. You may know how to compare live chats and which metrics could be important for you also. Free Online Chatting Websites
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the advantage. Our decision was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was interesting. All live talks we attempted had that feature, some at higher price tags, others together with a poorly executed search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can not limit on the contacts we create because we actually want to make contact with all of them. Endless contacts was what we were looking for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do at Storyblokwe do not want to limit the user to the use of the machine (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in all options we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics people live chats offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send specific emails to particular target groups and : we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is rather Intriguing, it’s something you can control. You could choose one account for the whole team (which is cheap with the majority of options ), or you could go for a single seat for every team member. Since we want to get this personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We’ve started to compare the very first paid plan against the majority of the high tier plans to observe the way the price scales . The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for analyzing. Free Online Chatting Websites
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our resources – so we concentrated on how they work and perform with Slack. We tested some of them and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower tier plans and feature together with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those attribute we did not need but might need to pay for. We’re pleased to state that we believe we have the very best match for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We could have had the same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers that are looking for a live discussion themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that choice. In case you’ve got a query or wish to inform us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Free Online Chatting Websites