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Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Free Online Html Templates
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, accessible from the program’s sidebar — there territory all of the incoming requests from your customers. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this convenient little feature is put on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about each of the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You have just two plans: one is very basic and the other one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Free Online Html Templates
A nice addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to change between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it rather convenient.
If that’s not enough, They are throwing an API for developers, which is the whole documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that track the quality of your customer service.
In terms of the Plan, The whole website looks very nice and that I may also say that UX doesn’t lack in that section. There’s one thing which confused me though: when I had been on the primary site , I clicked on the chat window three days, before I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re searching for a basic live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they offer, and I think They’ll be scaling and providing different programs using a wider range of attributes To satisfy their future clients. Free Online Html Templates