Why choose Crisp? Free Online Live Chat Software For Website
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right decision for your company and startup too. You will know how to compare live talks and that metrics might be important for you too. Free Online Live Chat Software For Website
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity and the pricing appears to outperform the benefit. So our choice was clear at that moment: we had to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live talks we tried had that feature, some at higher price tagsothers together with a poorly implemented search feature, and so the background was not accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can’t limit on the contacts we make because we really wish to make contact with all of them. Endless contacts was what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do at Storyblok, we don’t want to limit the consumer to the usage of the machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content according to some metrics those live chats offer. In all honesty, we are not sending many mails, because we also hate spam on the side. So we want to send specific mails to particular target groups and : we really enjoy the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Interesting, it is something you can control. You could choose 1 account for the entire group (which is cheap with the majority of solutions), or you might go for a single seat for every team member. Since we want to have this personal approach to our clients the notion of using one account for the entire team was dropped instantly. We have begun to compare the very first paid program contrary to the majority of the high tier plans to observe how the cost scales again. The highest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for testing. Free Online Live Chat Software For Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our tools – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we contrasted the lower grade plans and attribute with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those attribute we didn’t need but would need to pay for. We’re pleased to say that we think we got the best match for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of clients that are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you’ve got a query or wish to inform us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Free Online Live Chat Software For Website