Why Select Crisp? Free Online Live Chat Support Software
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the right choice for your company and startup as well. You will know how to compare live talks and that metrics could be important for you also. Free Online Live Chat Support Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the advantage. So our choice was clear at that moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live chats we attempted had this attribute, some at higher price tagsothers together with a poorly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we create because we really wish to make contact with all of them. Unlimited contacts was what we were searching for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the same way we do at Storyblokwe do not wish to limit the user to the use of the system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those causes are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live talks provide. In all honesty, we’re not sending many emails, because we hate spam on our side. So we like to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Interesting, it is something that you can control. You could choose one account for the whole group (which is cheap with the majority of options ), or you could go for a single chair for every team member. Since we want to have that personal approach to our customers the idea of using one account for the entire group was dropped immediately. We’ve begun to compare the very first paid program against most of the high tier plans to observe the way the cost scales again. The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for testing. Free Online Live Chat Support Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we focused on how they work and function with Slack. We tested some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we contrasted the lower grade plans and attribute together with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we didn’t need but would need to cover. We’re pleased to state we believe we have the very best fit for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We might have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all customers that are searching for a live chat themselves. We have upgraded to the Crisp endless plan some time ago, and are glad we made that decision. In case you’ve got a question or want to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Free Online Live Chat Support Software