Introduction Free Online Support Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are many customizable aspects of this tool, and using live chat which can be found on your own site is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Free Online Support Chat
The Live chat app itself is a great deal more involved than your average customer. You will have the ability to observe each of those visitors that are on your website at any given time, as well as their IP address, their referral origin, their local time, working system and much more. While some of the information is going to be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which looks somewhat old fashioned. It looks like it is packed with ads, but it is only a website edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving representatives. The other representative can follow the situation and reply within minutes. It is helpful when an agent doesn’t have the knowledge to solve the instance. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Free Online Support Chat
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock image which gives you the impression that everything there does not have any personality too. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your website, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your best alternative or all the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight into what clients are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the application, you might discover there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (outside of additional operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this app a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Free Online Support Chat