Background Free Online Support Chat
There’s no motive live chat shouldn’t be simple. Free Online Support Chat
It’s about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a much too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small companies provide instant answers and convert more prospects.
You are not likely to locate anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather easy to communicate with customers who need answers fast.
So let’s take a deeper look to the live chat system to know who it’s best for and which of the attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has normally favorable evaluations. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the program is easy to set up and navigate because of its user friendly interface. They also like the way the tab switches to an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He explained that this makes it difficult to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you can track your traffic. For example, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your website in real time. So if somebody is considering a pair of shoes that you sell on your site, you understand exactly what to start speaking about, and you have the instruments for making canned responses for specific parts of your website. Free Online Support Chat
The obvious beginning to this particular review is that the true chat interface. Does this feel usable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your website before, the representative about the backend sees each of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (where the chats arrive in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting so that clients know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like before, during and following the conversation. Feel free to change about colors, set triggers for when the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You have the opportunity to go with the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the go. For instance, if you have to leave the office but still want to provide the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all of the features you would find on the normal dashboard are carried over to the cellular programs. You have settings for actually carrying out the talks, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your site in real-time. Your customer service is continually handled, as it functions like texting from your cell phone.
The coverage is one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you’ll discover for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is full of advice about the best way best to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you an idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email support in-app and on the website for all programs. Free Online Support Chat
Pure Chat does not have a free trial. However, you do not want one at all, since the provider offers a strong free plan that you could continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of features that you don’t get with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats per month, per 1 day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the previous plan and service for ten consumers, five sites, an infinite chat history and the capacity to eliminate the Chat branding.
We enjoy the Free program for people just testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may assist you in keeping down expenses. In this report, we share with you a few answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t pleased with their services. Read the following instructions to find out the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ queries from anywhere.
When deciding upon a live chat program, it’s important that the program integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and small operations with only a couple of products and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with big aid teams. Free Online Support Chat