Intro Free Online Tech Support Live Chat
There’s no reason live chat shouldn’t be simple. Free Online Tech Support Live Chat
It’s all about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a far too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that aids small companies provide instant answers and convert more prospects.
You are not going to find anything crazy with this particular tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather easy to communicate with clients who need answers quickly.
So let us take a deeper look to the live chat platform to know who it’s best for and which of those features are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally favorable evaluations. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user friendly interface. They also enjoy the way the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive overview of Chat on G2 Crowd stated that they were in a position to convince customers to commit to a buy within minutes of communicating through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you may monitor your traffic. By way of example, if you are sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real-time. So if somebody is looking at a pair of sneakers you sell on your website, you know exactly what to start talking about, and you even have the tools for making canned responses for certain parts of your website. Free Online Tech Support Live Chat
The obvious start to this review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees all the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the chats arrive in real time ), but it also allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you’re available for chatting so that customers know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like prior to, during and after the conversation. Don’t hesitate to change about colours, set triggers for as soon as the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would like to manage live chats while on the go. By way of example, if you have to leave the workplace but still want to provide the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are all carried over to the cellular programs. You have settings for actually carrying out the chats, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your website in real-time. Your customer service is continually handled, since it functions just like texting from the phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics with time. You can track your customer satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you will discover for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is full of advice on how best to sell online, the way to manage rude customers, how to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email service in-app and on the web site for all programs. Free Online Tech Support Live Chat
Pure Chat does not have a free trial. But you don’t want one at all, because the company offers a solid free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of characteristics that you don’t get together with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you receive support for a single user, one site, boundless chats per month, a one day chat history and native cellular programs.
Starter — For $20 per month you get support for two users, two sites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything from the former plan and service for ten consumers, five websites, an unlimited chat history and the ability to remove the Pure Chat branding.
We like the Free plan for individuals just testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may assist you in keeping down expenses. In this report, we discuss with you some answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t pleased with their services. Read these directions to find out the cancelation terms and other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat program, it is important that the program integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for businesses with large support groups. Free Online Tech Support Live Chat