Why Select Crisp? Free Online Webcam Chat
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the right choice for your company and startup too. You will understand how to compare live chats and which metrics might be significant for you too. Free Online Webcam Chat
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), here the cost scaling was interesting. All live talks we tried had this attribute, a few at higher price tagsothers together with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can’t limit on the contacts we make because we really want to earn contact with them all. Unlimited contacts was what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They believe the identical way we do in Storyblokwe don’t want to restrict the user to the usage of the machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we analyzed and largely available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics people live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on the side. So we like to send certain emails to particular target groups and : we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose 1 account for the whole team (which can be cheap with most options ), or you could go for a single seat for each team member. Since we like to have this personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We’ve started to compare the first paid program contrary to most of the high tier plans to observe the way the cost scales again. The highest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for testing. Free Online Webcam Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our tools – so we focused on how they work and perform with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower tier plans and attribute with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”ending” and those attribute we didn’t need but would have to pay for. We are pleased to say that we believe we have the best fit for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all customers that are searching for a live discussion . We have updated to the Crisp endless plan some time ago, and are thankful that we made that choice. If you have a question or want to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Free Online Webcam Chat