Why Select Crisp? Free Open Source Live Chat Software For Website
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right choice for your company and startup too. You will know how to compare live talks and that metrics might be significant for you too. Free Open Source Live Chat Software For Website
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity as well as the pricing seems to outperform the advantage. So our choice was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we tried had this feature, a few at higher price tagsothers combined with a badly implemented search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake once. We can not restrict on the contacts we make because we actually wish to make contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the identical way we do in Storyblokwe do not want to restrict the consumer to the usage of the system (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those triggers are a good method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics those live chats provide. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we like to send certain emails to particular target groups and : we really enjoy the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Intriguing, it is something you can control. You could choose one account for the whole group (which can be cheap with the majority of options ), or you could go for one chair for every team member. Since we want to get that personal approach to our clients the notion of using one accounts for the entire team was dropped immediately. We’ve begun to compare the very first paid plan contrary to the majority of the high tier plans to observe how the cost scales . The highest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was excellent for testing. Free Open Source Live Chat Software For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they operate and function with Slack. We analyzed some of them and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower tier plans and feature with the maximum tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those attribute we didn’t need but would need to cover. We’re glad to state we believe we have the very best match for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all clients that are searching for a live discussion . We’ve updated to the Crisp endless plan a while ago, and are thankful that we made that decision. If you’ve got a question or want to tell us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Free Open Source Live Chat Software For Website