Overview Free Shop Website Templates
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Free Shop Website Templates
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many measures are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, accessible in the app’s sidebar — there land each the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their information — this handy little attribute is put on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have site visitors section, informing us about each of the folks on our site.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they wish to chat, quick reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You’ve only two plans: one is quite basic and another one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Free Shop Website Templates
A nice addition that they Provide is that which they call a Callback feature. What it really does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their site they are saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the apps to reply. All messages from social networks appear right in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
If that is not enough, They are throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the quality of your customer service.
In terms of the design, The whole website looks very nice and that I can also say that UX does not lack in that department. There’s 1 thing which confused me though: when I had been on the main site , I clicked on the chat window three times, until I understood I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a standard live chat solution, it truly does come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and providing different plans using a wider range of attributes To satisfy their future customers. Free Shop Website Templates