Introduction Free Support Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your site is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Free Support Chat
The Live chat app is a great deal more involved than your average client. You will have the ability to see every one of those visitors that are on your site at any particular time, as well as their IP address, their referral origin, their local time, working system and a whole lot more. Though some of this info is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a site which seems a little old fashioned. It looks like it’s full of ads, but it’s just a website edition of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you should take, like customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
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Provide Support Advantages
Customization
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions involving representatives. Another agent can follow-up the situation and reply within seconds. It is helpful when an agent doesn’t possess the knowledge to solve the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spelling checker
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Free Support Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the home page is a Stock picture which gives you the belief that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your site, it definitely discourages individuals like me by using this software.
Software Connections
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
Pricing
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is the best alternative or all the plans. They offer 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight into what customers are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the program, you might find there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to continue from that point. Free Support Chat
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