Intro Free Support Chat
There’s no motive live chat shouldn’t be easy. Free Support Chat
It is about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small companies provide instant answers and convert more leads.
You are not going to find anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with customers who need answers quickly.
So let’s have a deeper look to the live chat platform to understand who it is best for and all of the attributes are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally positive evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is simple to set up and navigate due to its user friendly interface. They also like the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a purchase within moments of communicating via the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that this makes it difficult to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you can monitor your traffic. For example, if you’re sitting on the Chat backend you have the ability to see which users are surfing your website in real time. So if somebody is considering a pair of sneakers you sell on your website, you know precisely what to start talking about, and you even have the instruments for making canned responses for certain components of your website. Free Support Chat
The obvious beginning to this review is the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by revealing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees all the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the chats come in real-time), but it also lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are available for chatting so that clients know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like prior to, during and after the conversation. Feel free to change about colors, set causes for when the chat box pops open and then configure the forms that you need individuals to fill out before talking to you.
You have the opportunity to decide on the default stylings (which is nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would love to handle live chats while on the go. For instance, if you need to leave the workplace but still want to provide the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all of the features you would find on the normal dashboard are all taken over to the mobile apps. You’ve got settings for actually executing the chats, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer support is continually managed, since it works just like texting from the phone.
The coverage is just one of the strongest sections of Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and imagery for viewing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your staff or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you will discover for live chat. By way of example, a site is supplied for reading about updates and tips, while the Guides page is filled with information on how to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page offers you a good notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email service in-app and on the web site for all programs. Free Support Chat
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the company delivers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a broad set of characteristics that you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats each month, a one day chat history and native cellular apps.
Starter — For $20 per month you get support for two users, two websites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the former plan and service for ten consumers, five websites, an infinite chat history and the ability to eliminate the Chat branding.
We like the Free program for individuals just testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can assist you in keeping down expenses. In this article, we discuss with you a few responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not satisfied with their services. Read these instructions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
When deciding upon a live chat program, it is important that the software integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with just a couple of goods and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big aid groups. Free Support Chat