Intro Free Support Chat Script
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are many customizable aspects of this tool, and having live chat available on your website is a procedure that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Free Support Chat Script
The Live chat app itself is much more involved than your normal client. You will be able to observe each of the visitors that are on your site at any given time, as well as their own IP address, their own referral origin, their regional time, operating system and much more. Though some of the info will be much more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a website that seems a little old fashioned. It looks like it is full of ads, except it is only a website version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your own Website’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between agents. Another agent can follow the case and answer within minutes. It’s useful when an agent doesn’t possess the knowledge to address the instance. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Free Support Chat Script
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the belief that everything there does not have any personality as well. The video tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer support on your site, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal option or all of the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you might discover there what you need to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and service that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to give this app a download, try it out for 30 days, and choose at the end of the free period if you would like to keep from there. Free Support Chat Script