Why Select Crisp? Free Talk Live
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right decision for your company and startup as well. You will understand how to compare live talks and that metrics might be significant for you also. Free Talk Live
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our choice was apparent at the moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live chats we tried had this attribute, some at higher price tags, others combined with a poorly executed search feature, and so the history was not accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we create because we really want to make contact with them all. Unlimited contacts was what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do at Storyblokwe do not want to restrict the user to the usage of the system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a fantastic way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we tested and mainly available in the first paid program.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many mails, because we also hate spam on our side. So we like to send specific mails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent seats is kinda Interesting, it is something that you can control. You could choose one account for the entire group (which is cheap with the majority of solutions), or you might go for one seat for each team member. Since we like to have this personal approach to our customers the notion of using one account for the whole team was dropped instantly. We have started to compare the very first paid plan contrary to the majority of the high tier programs to observe the way the price scales . The greatest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Free Talk Live
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we focused on how they operate and perform together with Slack. We tested some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we contrasted the lower tier programs and attribute with the maximum tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”end” and those attribute we didn’t need but might have to pay for. We’re pleased to say that we think we have the very best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of customers who are searching for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a question or wish to tell us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Free Talk Live