Overview Free Talking Websites
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Free Talking Websites
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many measures are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox part, available from the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their information — this handy little feature is put on the right and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about each of the people on our site.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have just two strategies: one is very basic and another one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Free Talking Websites
A nice addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the apps to answer. All messages from social networks appear directly in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
If that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the quality of your customer services.
Concerning the Plan, The entire website looks really nice and that I can even say that UX doesn’t lack in that section. There is 1 thing that confused me though: when I was on the main site , I clicked on the chat window three times, until I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are searching for a standard live chat solution, it truly will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and providing other plans with a wider range of features To satisfy their future clients. Free Talking Websites