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Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Free Telegram Account
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see just how many measures are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, available from the app’s sidebar — there territory all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their information this convenient little attribute is placed on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we have website visitors department, informing us about each the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, fast reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it is not very scalable. You’ve only two strategies: one is quite basic and another one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Free Telegram Account
A nice addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
In case that’s not enough, They are throwing an API for developers, which is the whole documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that track the quality of your customer service.
Concerning the design, The whole website looks really nice and that I may also say that UX does not lack in that department. There’s one thing which confused me when I had been on the primary websiteI clicked on the conversation window three times, until I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a basic live chat solution, it truly does come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I think They will be scaling and supplying other plans using a wider range of attributes To satisfy their future clients. Free Telegram Account