Intro Free Trial Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of this particular tool, and using live chat available on your own site is a procedure that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Free Trial Chat
The Live chat program is a great deal more involved than your average customer. You will have the ability to see every one of those visitors that are on your site at any particular time, in addition to their own IP address, their referral source, their local time, working system and a whole lot more. Though some of this information is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site that seems somewhat old fashioned. It seems like it is packed with advertisements, but it’s only a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you ought to take, such as customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Site’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats involving agents. Another agent can follow the case and reply within seconds. It’s helpful when an agent does not possess the knowledge to solve the case. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Free Trial Chat
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole site. The image on the home page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is the ideal option or each the plans. They offer 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight in what clients are searching for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the program, you might find there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this program a download, try it out for 30 days, and choose at the end of the free period if you would like to keep from there. Free Trial Chat