Why Select Crisp? Free Vedio Chating
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect decision for your business and startup as well. You will know how to compare live talks and that metrics could be important for you also. Free Vedio Chating
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing appears to outperform the benefit. So our decision was clear at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live chats we attempted had that feature, a few at higher price tagsothers together with a badly executed search feature, therefore the history was not available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can’t restrict on the contacts we make because we actually want to earn contact with all of them. Endless contacts was what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do in Storyblok, we do not wish to restrict the consumer to the usage of the system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most solutions we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics those live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on the side. Therefore we like to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Interesting, it’s something that you can control. You could choose one accounts for the entire group (which is cheap with the majority of options ), or you could go for one seat for each team member. Since we like to have that personal approach to our clients the notion of using one account for the whole team was dropped instantly. We have started to compare the very first paid plan contrary to most of the high tier programs to see how the cost scales . The highest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. Free Vedio Chating
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our tools – so we focused on how they operate and perform with Slack. We analyzed some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users using a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower tier plans and feature together with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those feature we didn’t need but might need to cover. We’re glad to state we think we got the best fit for us, maybe it will fit as well for you. We found that the list of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We could have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all clients that are looking for a live chat themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. If you’ve got a query or want to inform us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Free Vedio Chating