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Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Free Viber Account
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is that I could see how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, accessible in the app’s sidebar — there land each of the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can immediately check their data this handy little attribute is put on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about all of the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they want to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Free Viber Account
A nice addition that they Offer is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your store on cellular, they will definitely find it very convenient.
In case that is not sufficient, They’re throwing an API for developers, that’s the entire documentation programmers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which monitor the quality of your customer service.
Concerning the Plan, The entire website looks very nice and that I may also say that UX doesn’t lack in that section. There is 1 thing that confused me when I had been on the main site , I clicked on the chat window three days, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are searching for a basic live chat solution, it actually does come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They’ll be scaling and providing different programs with a larger range of features To meet their future customers. Free Viber Account