Introduction Free Video Chat
There’s no reason live chat should not be simple. Free Video Chat
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a much too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small businesses deliver instant replies and convert more leads.
You’re not going to find anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with clients who need answers quickly.
So let us take a deeper look into the live chat platform to know who it’s ideal for and all of the attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it has normally positive evaluations. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the app is easy to set up and navigate due to its user-friendly interface. They also like how the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said that they were able to convince customers to commit to a buy within moments of communication via the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that making it hard to keep agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you can track your visitors. For example, if you’re sitting on the Pure Chat backend you have the ability to view which users are browsing your website in real-time. So if someone is looking at a pair of shoes you sell on your website, you understand precisely what to start speaking about, and you have the tools for making canned responses for certain parts of your website. Free Video Chat
The obvious beginning to this review is that the true chat interface. Does it feel usable for both beginners and advanced users?
Everything starts by showing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (where the chats arrive in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like before, during and after the conversation. Feel free to change around colors, set triggers for when the chat box pops open and configure the forms that you want people to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would like to handle live chats while on the go. For instance, if you have to leave the workplace but still want to provide the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are all carried over to the mobile programs. You’ve got settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who is on your website in real-time. Your customer service is constantly handled, as it functions just like texting from the phone.
The reporting is one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting reports, but it supplies amazing graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions regarding your staff or to determine which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. For example, a blog is supplied for reading about updates and tips, while the Guides page is filled with information about the best way to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email service in-app and about the website for all programs. Free Video Chat
Pure Chat does not have a free trial. But you do not want one at all, because the company offers a solid free plan you could continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a broad set of features you don’t get together with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, 1 site, unlimited chats each month, a 1 day discussion history and native mobile programs.
Starter — For $20 a month you get support for two consumers, two websites, unlimited chats each month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you get everything from the previous plan and service for ten consumers, five websites, an infinite chat history and also the capacity to remove the Chat branding.
We like the Free program for individuals simply testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can assist you in keeping down expenses. In this article, we discuss with you a few answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t pleased with their services. Read the following directions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s important that the program integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and small operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with big support teams. Free Video Chat