Overview Free Voice Chat On Mobile
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Free Voice Chat On Mobile
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many measures are still left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, accessible from the program’s sidebar — there land all the incoming requests from your customers. Then, we have a segment invisibly, where you can see your current conversations. It looks like this:
When chatting with your Customers you can quickly check their data this handy little attribute is placed on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we’ve site visitors section, informing us about all of the folks on our site.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You’ve only two plans: one is very basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Free Voice Chat On Mobile
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, that’s the entire documentation developers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the level of your customer services.
Concerning the design, The entire website looks very nice and that I can also say that UX does not lack in that section. There’s 1 thing that confused me though: when I had been on the main websiteI clicked on the conversation window three times, before I realized I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a standard live chat solution, it actually does come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they’re really good in what they provide, and I believe They will be scaling and providing different plans with a wider range of features To satisfy their future customers. Free Voice Chat On Mobile