Introduction Free Web Chat Lines
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are many customizable aspects of the particular tool, and using live chat available on your own site is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Free Web Chat Lines
The Live chat app itself is a great deal more involved than your average client. You’ll have the ability to see each of those visitors which are on your site at any particular time, in addition to their own IP address, their referral origin, their local time, operating system and a whole lot more. While some of the info is going to be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a website which looks a little old fashioned. It seems like it’s packed with ads, but it is only a site version of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats involving agents. Another representative can follow-up the case and answer within seconds. It is useful when an agent doesn’t possess the knowledge to address the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Free Web Chat Lines
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole site. The image on the main page is a Stock picture which gives you the belief that everything there doesn’t have any character too. The movie tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer support on your site, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal alternative or all the plans. They offer 3 plans — small company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight into what clients are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the application, you may discover there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t continually harass you if you don’t take advantage of the offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and service that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to give this program a download, check it out for 30 days, and decide in the end of the free period if you’d like to continue from there. Free Web Chat Lines