Overview Free Web Chat Server
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable facets of the particular tool, and using live chat available on your website is a process that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Free Web Chat Server
The Live chat app is a great deal more involved than your normal client. You will have the ability to observe every one of those visitors that are on your website at any particular time, as well as their own IP address, their referral source, their regional time, working system and much more. While some of this info will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site which seems a little old fashioned. It looks like it is full of advertisements, but it’s only a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions involving representatives. The other representative can follow-up the case and answer within seconds. It’s helpful when an agent doesn’t have the knowledge to solve the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Free Web Chat Server
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock image which gives you the impression that everything there does not have any personality too. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, each month every two weeks, every six months and annually. Paying annually is the best option or all of the plans. They offer 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight in what clients are searching for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the application, you might discover there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to give this app a download, check it out for 30 days, and choose in the end of the free period whether you’d like to continue from there. Free Web Chat Server