Why choose Crisp? Free Web Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right choice for your business and startup as well. You may know how to compare live chats and which metrics might be significant for you too. Free Web Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the benefit. Our choice was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live talks we tried had this attribute, a few at higher price tags, others together with a badly executed search feature, therefore the history was not accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually want to earn contact with all of them. Unlimited contacts was exactly what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do at Storyblokwe don’t wish to restrict the consumer to the usage of this system (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we tested and largely available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live talks offer. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we like to send certain mails to specific target groups and : we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is kinda Interesting, it’s something you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you could go for a single seat for each team member. Since we want to have this personal approach to our customers the notion of using one account for the whole team was dropped immediately. We’ve started to compare the very first paid plan against the majority of the high tier programs to observe how the price scales again. The highest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was great for testing. Free Web Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower grade plans and feature with the maximum tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those attribute we did not need but might need to cover. We are glad to say that we believe we got the best match for us, perhaps it will fit as nicely for you. We found the list of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all of clients who are searching for a live discussion . We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that choice. In case you’ve got a query or want to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Free Web Chat Software