Overview Free Web Chat Software
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Free Web Chat Software
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox part, accessible in the program’s sidebar — there land each the incoming requests from your clients. Then, we’ve got a section Chats, where you can see your current discussions. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little feature is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about each of the folks on our website.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they want to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two strategies: one is very basic and the other one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Free Web Chat Software
A nice addition that they Provide is that which they call a Callback feature. What it really does is that people could leave you their amount and you can call them back at your first convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that is not enough, They’re throwing an API for programmers, which is the whole documentation developers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the level of your customer services.
In terms of the design, The whole site looks really nice and that I may even say that UX doesn’t lack in that section. There’s 1 thing which confused me when I was on the main site , I clicked on the conversation window three days, until I understood I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a standard live chat solution, it truly does come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I believe They’ll be scaling and supplying other plans with a wider range of attributes To meet their future customers. Free Web Chat Software