Intro Free Web Chat Software
There’s no motive live chat shouldn’t be simple. Free Web Chat Software
It is all about connecting with your clients and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that aids small companies provide instant replies and convert more prospects.
You are not likely to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let us have a deeper look into the live chat system to understand who it’s best for and all of the features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it has generally favorable ratings. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the program is easy to setup and navigate due to its user-friendly interface. They also like how the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said they were able to convince customers to commit to a buy within moments of communicating via the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and market their products without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are browsing your site in real-time. So if somebody is considering a pair of sneakers you sell on your website, you understand precisely what to start speaking about, and you even have the tools for creating canned responses for certain components of your site. Free Web Chat Software
The obvious start to this review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees all of the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box appears like before, during and after the dialog. Don’t hesitate to change about colors, set causes for as soon as the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d like to manage live chats while on the move. By way of instance, if you have to leave the office but still wish to give the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are taken over to the cellular apps. You’ve got settings for actually carrying out the chats, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your website in real time. Your customer support is constantly handled, as it functions just like texting from the cell phone.
The coverage is one of the strongest sections of Pure Chat, because it not only provides you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics over time. You can track your customer satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will find for live chat. For instance, a blog is supplied for reading about updates and tips, while the Guides page is filled with advice about how to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are possible and they also offer email service in-app and about the web site for all plans. Free Web Chat Software
Pure Chat doesn’t have a free trial. But you do not need one at all, since the company delivers a solid free plan you could continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of features that you don’t get together with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for one user, one site, unlimited chats per month, a 1 day chat history and native mobile apps.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and support for ten consumers, five websites, an unlimited chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that may assist you in keeping expenses down. In this report, we share with you a few answers from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that are not satisfied with their services. Read these directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
When deciding upon a live chat software, it’s essential that the software integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with just a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with large support teams. Free Web Chat Software