Why Select Crisp? Free Webcam Chat Apps
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect decision for your business and startup as well. You may understand how to compare live talks and that metrics could be significant for you also. Free Webcam Chat Apps
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in one business suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing seems to outperform the benefit. Our decision was clear at that moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we tried had that attribute, some at higher price tags, others together with a poorly executed search feature, and so the background was not accessible. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake already once. We can’t limit on the connections we make because we really wish to earn contact with them all. Endless contacts was exactly what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do in Storyblokwe do not wish to limit the consumer to the use of the machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live chats offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we like to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Intriguing, it is something that you can control. You could choose 1 account for the whole group (which is cheap with the majority of solutions), or you could go for a single chair for every team member. Since we like to get that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We’ve begun to compare the first paid plan contrary to most of the high tier plans to see the way the price scales . The highest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Free Webcam Chat Apps
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they operate and function with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we contrasted the lower grade plans and feature with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”ending” and those attribute we didn’t need but might need to cover. We are glad to say that we believe we have the very best match for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had exactly the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we would and do recommend it to all of clients that are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that choice. If you have a question or want to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Free Webcam Chat Apps