Why choose Crisp? Free Webcam Chat
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect choice for your company and startup too. You may know how to compare live chats and which metrics could be important for you also. Free Webcam Chat
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our choice was apparent at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live chats we tried had that attribute, some at higher price tagsothers combined with a poorly implemented search feature, therefore the history wasn’t available. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we make because we really want to earn contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do in Storyblok, we don’t want to restrict the consumer to the use of this system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most options we tested and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content according to some metrics people live chats offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we like to send certain mails to particular target groups and again: we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent seats is kinda Intriguing, it’s something you can control. You could choose one accounts for the whole team (which is cheap with the majority of options ), or you might go for one seat for each team member. Since we want to have that personal approach to our customers the notion of using one account for the whole team was dropped instantly. We have started to compare the very first paid plan contrary to most of the high tier programs to see how the cost scales again. The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Free Webcam Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our resources – so we concentrated on how they operate and perform with Slack. We analyzed some of them and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for the clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier plans and attribute with the maximum tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those feature we did not need but might need to pay for. We are glad to state we believe we got the best match for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you need to find your best fit.
We made contact with incredible great people (thank You!) And companies all around the world. We might have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all clients that are searching for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a query or want to tell us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Free Webcam Chat