Intro Free Website Chat Services
There is no motive live chat shouldn’t be easy. Free Website Chat Services
It’s about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which helps small businesses provide instant answers and convert more prospects.
You are not likely to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with clients who want answers quickly.
So let us have a deeper look into the live chat platform to understand who it is best for and which of the features are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has generally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is simple to set up and navigate due to its user friendly interface. They also like how the tab switches to an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd said that they have been able to persuade customers to commit to a buy within moments of communicating via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that making it difficult to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you can monitor your visitors. For example, if you are sitting on the Pure Chat backend you have the ability to see which users are browsing your site in real-time. So if somebody is considering a pair of shoes that you sell on your website, you understand precisely what to start talking about, and you have the instruments for making canned responses for certain components of your website. Free Website Chat Services
The obvious start to this review is the actual chat interface. Does this feel usable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your website before, the representative on the backend sees each the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the talks arrive in real-time), but it also allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you can schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like before, during and following the conversation. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and configure the types that you want people to fill out before talking to you.
You have the opportunity to go with the default option stylings (which can be nice,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would love to manage live chats while on the move. For example, if you need to leave the workplace but still wish to give the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are all carried over to the cellular apps. You have settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer service is continually managed, since it works like texting from the phone.
The reporting is just one of the strongest parts of Chat, because it not only provides you the functionality for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll discover for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is filled with advice about how best to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email support in-app and about the website for all programs. Free Website Chat Services
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the provider offers a strong free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of features that you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats each month, a 1 day chat history and native cellular apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and service for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything from the previous plan and service for ten users, five sites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free program for people just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may help you keep down expenses. In this report, we discuss with you a few answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
When deciding upon a live chat software, it is important that the program integrates with other applications your business is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with just a few goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with big support teams. Free Website Chat Services