Why Select Crisp? Free Website Chat Software
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the right choice for your business and startup as well. You will know how to compare live talks and that metrics might be important for you too. Free Website Chat Software
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which somehow shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality support and not quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at the moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was intriguing. All live chats we tried had that feature, some at higher price tagsothers together with a badly implemented search feature, and so the history was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the contacts we create because we really wish to earn contact with them all. Endless contacts was exactly what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the identical way we do at Storyblok, we do not wish to restrict the consumer to the usage of the machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all options we tested and largely available in the first paid program.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on the side. So we want to send specific mails to specific target groups and : we really enjoy the execution in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Interesting, it’s something that you can control. You could choose 1 account for the entire group (which is cheap with the majority of options ), or you could go for a single chair for every team member. Since we like to have this personal approach to our clients the notion of using one accounts for the whole group was dropped instantly. We’ve started to compare the very first paid plan contrary to most of the high tier plans to see how the price scales again. The greatest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for testing. Free Website Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade programs and feature together with the maximum tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we didn’t need but might have to pay for. We’re glad to say that we believe we got the very best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We might have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all customers who are searching for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. In case you’ve got a query or wish to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Free Website Chat Software